Delivery Policy

Crowneshop Delivery Policy

At Crowneshop, we are committed to providing a seamless and efficient delivery experience for our valued customers. Our delivery policy outlines the procedures and expectations regarding the shipment of orders placed on our platform.

1. Standard Delivery Timeframe

  • Orders are typically processed and dispatched within 1-2 working days from the date of purchase.
  • Standard delivery times range from 3 to 5 working days from the dispatch date.
  • Please note that weekends and public holidays are not included in the standard delivery timeframe.

2. Tracking Your Order:

  • Upon confirmation of your order, a unique tracking code will be provided in the order confirmation email.
  • Customers can use this tracking code to monitor the status and location of their shipment through Leopard Courier Service's tracking portal.

3. Delivery Confirmation Call:

  • Prior to initiating the delivery process, our customer service team will reach out to you via phone call to confirm the delivery address and verify the articles included in your order.
  • This step ensures accuracy and helps prevent any discrepancies or delivery issues.

4. Payment Methods:

We offer flexible payment options to cater to your convenience. Payment can be made through:

  • Cash on Delivery (COD)
  • Debit/Credit Cards

5. Delivery Charges:

  • Our delivery charges are calculated based on the weight, size, and destination of the package.
  • The applicable delivery charges will be displayed at the checkout page before finalizing your order.

6. Shipping Restrictions:

  • Currently, we only offer delivery within metropolitan cities of Pakistan. 
  • We apologize for any inconvenience caused if delivery to your location is not available at this time.

7. Delivery Updates and Notifications:

  • We strive to keep you informed about the progress of your order.
  • You will receive timely updates and notifications via email or SMS regarding the status of your delivery, including any delays or changes.

8. Delivery Address Accuracy:

  • It is the responsibility of the customer to provide accurate and complete delivery address details during the checkout process.
  • Any errors or omissions in the delivery address may result in delays or failed deliveries, for which Crowneshop will not be held liable.

9. Delivery Queries and Support:

  • For any inquiries or assistance regarding your delivery, our customer support team is available to assist you.
  • You can reach out to us via [provide contact details - email, phone number, or live chat] during our operating hours.

10. Returns and Exchanges:

  • Please refer to our Returns and Exchange Policy for information regarding the process and conditions for returning or exchanging items purchased from Crowneshop.

11. Disclaimer:

  • Crowneshop reserves the right to modify or update this delivery policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order with Crowneshop, you acknowledge and agree to abide by the terms and conditions outlined in this Delivery Policy.

If you have any further questions or require clarification regarding our delivery procedures, please do not hesitate to contact us.

Thank you for choosing Crowneshop for your shopping needs. We appreciate your trust and support.